.page-faq {
  --faq-gold-line: rgba(242, 193, 78, 0.22);
  --faq-soft-line: rgba(242, 193, 78, 0.12);
  --faq-gap: clamp(18px, 2.6vw, 30px);
  position: relative;
  padding-bottom: clamp(44px, 7vw, 92px);
}

/* ---------- 面包屑 ---------- */
.page-faq .qz-breadcrumb {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  padding: 18px 0 0;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  padding: clamp(24px, 4.4vw, 48px) 0 clamp(8px, 1.6vw, 18px);
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  top: -140px;
  right: -80px;
  width: min(560px, 78vw);
  height: 400px;
  background: radial-gradient(58% 58% at 68% 32%, rgba(176, 18, 27, 0.55), rgba(176, 18, 27, 0) 68%);
  pointer-events: none;
  z-index: 0;
}

.page-faq .faq-hero__inner {
  position: relative;
  z-index: 1;
}

.page-faq .faq-hero .qz-lead {
  max-width: 44ch;
  margin-top: 14px;
}

.page-faq .faq-stats {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 1px;
  margin-top: clamp(22px, 3.2vw, 34px);
  background: var(--faq-gold-line);
  border: 1px solid var(--faq-gold-line);
  border-radius: var(--qz-radius);
  overflow: hidden;
}

.page-faq .faq-stat {
  background: var(--qz-ink-2);
  padding: 16px 18px;
  min-width: 0;
}

.page-faq .faq-stat b {
  display: block;
  font-family: var(--qz-mono);
  font-size: clamp(22px, 3.4vw, 28px);
  font-weight: 800;
  line-height: 1.1;
  letter-spacing: -0.02em;
  color: var(--qz-gold);
}

.page-faq .faq-stat__unit {
  font-size: 0.5em;
  margin-left: 4px;
  color: var(--qz-gold-soft);
  letter-spacing: 0;
}

.page-faq .faq-stat > span {
  display: block;
  margin-top: 6px;
  font-size: 13px;
  line-height: 1.6;
  color: var(--qz-muted);
}

@media (min-width: 760px) {
  .page-faq .faq-stats {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }
}

/* ---------- 章节骨架 ---------- */
.page-faq .faq-sec {
  padding-top: clamp(38px, 6vw, 68px);
}

.page-faq .faq-sec__head {
  max-width: 720px;
}

.page-faq .faq-sec__head .qz-h2 {
  margin: 10px 0 12px;
}

.page-faq .faq-sec__head .qz-prose {
  max-width: 46ch;
}

/* ---------- 规则区 ---------- */
.page-faq .faq-rules__figure {
  margin: clamp(22px, 3.2vw, 32px) 0 0;
}

.page-faq .faq-rules__figure img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-rules {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--faq-gap);
  margin-top: clamp(22px, 3.2vw, 34px);
}

.page-faq .faq-rules__rail {
  background: linear-gradient(180deg, rgba(61, 20, 24, 0.72), rgba(42, 16, 19, 0.42));
  border: 1px solid var(--faq-gold-line);
  border-radius: var(--qz-radius);
  padding: 14px 14px 16px;
  min-width: 0;
}

.page-faq .faq-rules__rail-title {
  margin: 0 0 10px;
  font-size: 12px;
  letter-spacing: 0.18em;
  color: var(--qz-gold);
  text-transform: uppercase;
}

.page-faq .faq-rules__rail .qz-filter {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.page-faq .faq-rules__rail .qz-filter__btn {
  white-space: nowrap;
}

@media (min-width: 900px) {
  .page-faq .faq-rules {
    grid-template-columns: 244px minmax(0, 1fr);
    align-items: start;
  }

  .page-faq .faq-rules__rail {
    position: sticky;
    top: 96px;
  }

  .page-faq .faq-rules__rail .qz-filter {
    flex-direction: column;
    flex-wrap: nowrap;
  }

  .page-faq .faq-rules__rail .qz-filter__btn {
    width: 100%;
    text-align: left;
  }
}

.page-faq .faq-rules__body {
  min-width: 0;
}

/* ---------- 折叠面板微调 ---------- */
.page-faq .qz-acc__item {
  background: var(--qz-ink-2);
  border: 1px solid var(--faq-soft-line);
  border-left: 3px solid rgba(242, 193, 78, 0.42);
  border-radius: 12px;
  margin-bottom: 10px;
  overflow: hidden;
  transition: border-color 160ms var(--qz-ease), transform 160ms var(--qz-ease);
}

.page-faq .qz-acc__item:hover {
  border-color: rgba(242, 193, 78, 0.46);
  border-left-color: var(--qz-gold);
  transform: translateY(-2px);
}

.page-faq .faq-q {
  margin: 0;
  font-size: 16px;
}

.page-faq .faq-q__text {
  display: block;
  padding-right: 26px;
  font-weight: 700;
  font-size: 16px;
  line-height: 1.55;
  letter-spacing: 0.01em;
  color: var(--qz-cream);
  text-align: left;
}

.page-faq .qz-acc__inner p {
  margin: 0;
  font-size: 15.5px;
  line-height: 1.85;
  color: var(--qz-cream);
  max-width: 44ch;
}

.page-faq .faq-empty {
  margin: 14px 0 0;
  padding: 16px 18px;
  border: 1px dashed var(--faq-gold-line);
  border-radius: var(--qz-radius);
  font-size: 14px;
  color: var(--qz-muted);
}

/* ---------- 常见问答 ---------- */
.page-faq .faq-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: clamp(18px, 2.6vw, 26px) 0 clamp(16px, 2.2vw, 22px);
  padding-bottom: 14px;
  border-bottom: 1px solid var(--faq-soft-line);
}

.page-faq .faq-list {
  min-width: 0;
}

.page-faq .faq-list .qz-acc__item {
  border-left-color: rgba(224, 35, 52, 0.55);
}

.page-faq .faq-list .qz-acc__item:hover {
  border-left-color: var(--qz-red-hot);
}

/* ---------- 排查区 ---------- */
.page-faq .faq-trouble {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: clamp(20px, 3vw, 34px);
  margin-top: clamp(20px, 3vw, 30px);
}

.page-faq .faq-trouble__media {
  margin: 0;
}

.page-faq .faq-trouble__media img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 16px;
  min-width: 0;
}

.page-faq .faq-step {
  position: relative;
  padding: 18px 20px 20px 68px;
  background: rgba(42, 16, 19, 0.74);
  border: 1px solid var(--faq-soft-line);
  border-radius: var(--qz-radius);
  transition: transform 160ms var(--qz-ease), border-color 160ms var(--qz-ease), box-shadow 160ms var(--qz-ease);
}

.page-faq .faq-step:hover {
  transform: translateY(-2px);
  border-color: rgba(242, 193, 78, 0.42);
  box-shadow: var(--qz-shadow);
}

.page-faq .faq-step:not(:last-child)::after {
  content: "";
  position: absolute;
  left: 34px;
  top: 58px;
  bottom: -16px;
  width: 2px;
  background: linear-gradient(180deg, rgba(176, 18, 27, 0.85), rgba(242, 193, 78, 0.28));
}

.page-faq .faq-step__no {
  position: absolute;
  left: 18px;
  top: 18px;
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  border-radius: 50%;
  background: var(--qz-red);
  border: 1px solid rgba(242, 193, 78, 0.5);
  color: var(--qz-gold-soft);
  font-family: var(--qz-mono);
  font-size: 13px;
  font-weight: 700;
}

.page-faq .faq-step__body {
  min-width: 0;
}

.page-faq .faq-step__title {
  margin: 0 0 6px;
  font-size: 17px;
  font-weight: 800;
  line-height: 1.5;
  color: var(--qz-gold-soft);
}

.page-faq .faq-step__body p {
  margin: 0;
  font-size: 15.5px;
  line-height: 1.85;
  color: var(--qz-cream);
  max-width: 46ch;
}

@media (min-width: 900px) {
  .page-faq .faq-trouble {
    grid-template-columns: minmax(0, 0.82fr) minmax(0, 1.18fr);
    align-items: start;
  }

  .page-faq .faq-trouble__media {
    position: sticky;
    top: 96px;
  }

  .page-faq .faq-step {
    padding: 22px 24px 24px 74px;
  }
}

/* ---------- 术语词典 ---------- */
.page-faq .faq-glossary {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  margin: clamp(20px, 3vw, 30px) 0 0;
  border-top: 1px solid var(--faq-gold-line);
}

.page-faq .faq-term {
  display: grid;
  grid-template-columns: 92px minmax(0, 1fr);
  gap: 12px;
  align-items: baseline;
  padding: 15px 0;
  border-bottom: 1px solid var(--faq-soft-line);
  transition: background-color 160ms var(--qz-ease);
}

.page-faq .faq-term:hover {
  background-color: rgba(61, 20, 24, 0.34);
}

.page-faq .faq-term dt {
  font-family: var(--qz-mono);
  font-size: 14px;
  font-weight: 700;
  letter-spacing: 0.02em;
  color: var(--qz-gold);
  word-break: break-word;
}

.page-faq .faq-term dd {
  margin: 0;
  font-size: 15.5px;
  line-height: 1.8;
  color: var(--qz-cream);
  min-width: 0;
}

@media (min-width: 780px) {
  .page-faq .faq-glossary {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    column-gap: 44px;
  }

  .page-faq .faq-term {
    grid-template-columns: 108px minmax(0, 1fr);
  }
}

/* ---------- 求助面板 ---------- */
.page-faq .faq-help {
  display: grid;
  gap: clamp(18px, 2.6vw, 28px);
  padding: clamp(22px, 3.6vw, 40px);
  border-left: 3px solid var(--qz-gold);
}

.page-faq .faq-help__text .qz-h2 {
  margin: 8px 0 12px;
}

.page-faq .faq-help__text .qz-prose {
  max-width: 52ch;
}

.page-faq .faq-help__channels {
  display: grid;
  gap: 12px;
}

.page-faq .faq-help__row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
  padding: 12px 14px;
  background: rgba(26, 10, 12, 0.6);
  border: 1px solid var(--faq-gold-line);
  border-radius: 12px;
}

.page-faq .faq-help__label {
  flex: 0 0 auto;
  font-size: 12px;
  letter-spacing: 0.14em;
  color: var(--qz-muted);
}

.page-faq .faq-help__value {
  flex: 1 1 160px;
  min-width: 0;
  font-size: 15px;
  color: var(--qz-gold-soft);
  overflow-wrap: anywhere;
}

.page-faq .faq-help__hours {
  margin: 0;
  font-size: 14px;
  line-height: 1.7;
  color: var(--qz-muted);
}

.page-faq .faq-help__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

.page-faq .faq-help__actions .qz-btn {
  flex: 0 1 auto;
}

@media (min-width: 860px) {
  .page-faq .faq-help {
    grid-template-columns: minmax(0, 1.1fr) minmax(0, 0.9fr);
    align-items: center;
  }

  .page-faq .faq-help__actions {
    grid-column: 1 / -1;
  }
}

/* ---------- 动效降级 ---------- */
@media (prefers-reduced-motion: reduce) {
  .page-faq .qz-acc__item,
  .page-faq .faq-step,
  .page-faq .faq-term {
    transition: none;
  }

  .page-faq .qz-acc__item:hover,
  .page-faq .faq-step:hover {
    transform: none;
  }
}